Refund Policy

Return & Refund Policy

Last Updated: July 2026

At House of Valor, customer satisfaction is important to us. If you experience any issue with your order, please review our Return & Refund Policy below before submitting a request.

1. Return Eligibility

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

A return or refund request may be considered only if:

  • You received a damaged or defective product.

  • You received the wrong item, size, or colour.

  • The product has a manufacturing defect.

To be eligible for a return:

  • The product must be unused, unwashed, unworn, and in its original condition.

  • All original tags, labels, and packaging must be intact.

  • You must provide your Order ID or proof of purchase.

  • Products purchased during a sale or at a discounted price are eligible for exchange only and are not eligible for returns.

2. Video Proof Requirement

To request a return or refund, video proof is mandatory.

The video should clearly show:

  • The sealed package before opening.

  • The complete unboxing process without any cuts or edits.

  • The issue with the product (damage, defect, incorrect item, etc.).

Return or refund requests submitted without a valid unboxing video may not be accepted.

After reviewing the video proof and investigating the issue, House of Valor reserves the right to approve or reject the return or refund request.

3. Non-Returnable Items

Returns will not be accepted for:

  • Products that have been worn, washed, altered, or damaged after delivery.

  • Products without original tags or packaging.

  • Products returned after the 7-day return window.

  • Items purchased during sale/offer (unless they are damaged or incorrect).

4. Return Process

To initiate a return:

  1. Email us at houseofvalor9@gmail.com.

  2. Include your:

    • Order ID

    • Reason for the return

    • Mandatory unboxing video

    • Photos of the product (if applicable)

  3. Our team will review your request.

  4. If your request is approved, we will provide further return instructions.

Please do not ship any product back without receiving approval from our support team.

5. Refund Policy

Once your return request is approved and the returned product is received and inspected:

  • Refunds, if approved, will be processed to the original payment method.

  • Refund processing typically takes 5–7 business days after approval.

  • Banks or payment providers may take additional time to reflect the amount.

If the returned product does not meet our eligibility criteria, the refund request may be declined.

6. Exchange Policy

Exchanges are available for:

  • Wrong product received.

  • Manufacturing defects.

  • Size exchange (subject to stock availability).

If the requested size is unavailable, we may offer store credit or an alternative product of equal value.

7. Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Refund Policy.

8. Shipping Charges

  • Shipping charges are non-refundable.

  • If the return is approved due to our error (wrong product, damaged item, or manufacturing defect), House of Valor will bear the return shipping cost.

  • For approved size exchanges or customer-requested exchanges, additional shipping charges may apply.

9. Contact Us

For any return, refund, or exchange-related queries, contact us at:

House of Valor

📧 Email: houseofvalor9@gmail.com

Our support team will review your request and get back to you as soon as possible.